Privacy Policy

1. Who we are

CityCamino is a city exploration app that helps users discover routes, walk or run through cities, track route progress, unlock medals, and access route-related rewards.

This Privacy Policy explains how CityCamino collects, uses, and protects information when you use our website, mobile app, and related services.

2. Information we collect

Depending on how you use CityCamino, we may collect the following types of information:

• Account information, such as name, email address, login status, profile information, and user preferences.
• Location data, when you choose to start a walk, run, route, or tracking session.
• Route and activity data, such as distance, duration, route progress, checkpoints, medals, rewards, and completion status.
• Device and technical data, such as app version, device type, operating system, error states, and diagnostic information.
• Media you choose to upload, such as profile images, route images, or other user-selected content.
• Purchase or order-related information if you buy physical products, medals, charms, bracelets, or other CityCamino items.

3. How we use your information

We use information to:

• Create and manage your CityCamino account.
• Show routes, checkpoints, medals, and rewards.
• Track walks and runs when you actively start tracking.
• Validate route progress and route completion.
• Save your activity history and personal progress.
• Improve app performance, reliability, and safety.
• Provide support and respond to requests.
• Process orders or physical medal fulfillment if enabled.
• Meet legal, security, and platform requirements.

4. Location data

CityCamino uses location data to track your walk or run, show your route progress, calculate distance, validate checkpoints, and unlock route completion, medals, or rewards.

Location tracking is only used for CityCamino route and activity features. You can control location permissions through your device settings.

5. Sharing of information

We do not sell your personal information. We may share limited information with trusted service providers when needed to operate CityCamino, such as hosting, database, file storage, analytics, email delivery, app distribution, payment processing, or customer support.

We may also share information if required by law, to protect our rights, to prevent fraud, or to keep users and the platform safe.

6. Data storage and security

We use technical and organizational measures to protect user information. No system is completely secure, but we work to keep CityCamino data protected, access-controlled, and used only for the intended purpose.

7. Your choices and rights

You can update certain account and profile information in the app. You can also control app permissions, including location permissions, through your device settings.

You may request access, correction, deletion, or export of your personal information by contacting us.

8. Account deletion

You may request deletion of your CityCamino account and related personal data by contacting us at the email address below. Some information may be retained if required for legal, security, accounting, fraud prevention, or dispute resolution purposes.

9. Children

CityCamino is not intended for children under the minimum age required by local law. We do not knowingly collect personal information from children without appropriate consent.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make important changes, we will update the date above and may provide additional notice where required.

11. Contact

For privacy questions, account deletion, or data requests, contact us at:

privacy@citycamino.com